Due to my workload right now I'm only taking a limited number of bespoke jewelry work with a minimum order of $1500/piece. If you are looking for something totally one of a kind and unique I would love to work one on one with you to build your dream. Please feel free to get in touch with me here or email me at freestonejewels@gmail.com.

You can check out my portfolio here:
www.ericafreestone.com/portfolio

It's usually best to bring your ring into a local jeweler who can size your ring exact to your finger and exactly to how you'd like it to fit. An experienced and proficient bench jeweler should be able to size most of my designs up or down a bit without much trouble.

If you can't find anyone able/willing to do it of course I can help! My base fee to re-size a ring is $25 + return shipping; it could be additional fees for more material. I'm a one woman show so your patience is very much appreciated.

Some designs aren't cut out for size adjustments, that's why it's always always always best to know the correct ring size before ordering. In some cases it's best to exchange for a different size. Convo me here, we'll figure it out!

I am happy to accommodate payment plans over the course of several months. Orders under $500 can be split into 2 payments, and orders above $500+ can be split into 3 payments or sometimes more depending on the final balance. Please contact me and I will arrange special listings for you and send you the links. Items must be paid for in full before I will ship the item to you.

I take great pride in each piece that I make, and I have built my entire business model around making work that is both beautiful and built to withstand the test of time. That being said, like any piece of fine jewelry, my work is not indestructible and requires special care. Enclosed in each package is a card that explains how to best care for your unique, handmade jewelry.

Although unlikely, if anything should happen to your piece within the first year of purchase that is my fault (like a stone is loose) I am happy and eager to repair it--free of charge. Normal wear-and-tear damage is the monetary responsibility of the client but I am happy to take a look and see how I can fix it!

I strongly recommend placing the order for wedding rings 3 MONTHS (or more) in advance of your wedding to allow additional time for un-planned shipping delays or the need for re-sizing.

My typical turn around time is about 3-4 weeks for any of my Made To Order items, and shipping will add additional time (usually abut 3-5 business days in the US). If you need it quicker than my normal turn around time, I am happy to rush your order. Please see info below regarding Rush Orders.

If you are not completely satisfied with your purchase, please contact me right away. Please don't give me a negative review without contacting me first.

READY TO SHIP items may be returned to me within 7 days of delivery. Items must be in their original, unworn condition and sent in the same or similar packaging. Please contact me within 3 days of delivery.

MADE TO ORDER Items are completely handmade to your order preferences at the time of order and are considered personalized to you. I can offer an exchange or store credit for the full price of the item or a return minus a 25% processing fee. I must be contacted within 3 days of delivery of item, and package must be sent back within 7 days of delivery.

Sale items are final sale.

In most cases, yes. I can usually rush an order for an additional fee to put your order at the top of my order queue. I've found this is the fairest way to do this.

The fee amount is dependent upon several factors--if I have the materials on hand, how quickly I need to make it, how many orders I have in advance of yours, how much sleep I'm losing ;-) and where I need to send it in the world. This can range in fee anywhere from 5-150% of the actual price of the piece.

Please contact me prior to purchase and let me know these things:
1. Which item exactly and if it's a ring what size (i.e. Men's Viking Wedding Ring, 14k white gold, Unisex width, size 10)
2. The date you need the item
3. Where I would be shipping it in the world

Definitely! If you are looking to alter one of my designs in a small way I can absolutely do that!

Common ways to customize my designs include things like:
-A different stone or a different sized stone (like a natural diamond in place of a moissanite, a moonstone instead of a labradorite, a 2 carat instead of a 1 carat, etc)
-A different metal (like all sterling silver or all 14k rose gold instead of two tone)
-A different setting (like a bezel setting instead of a prong setting and vice versa)
-A wider or narrower version (like a 3mm width rather than a 6.5mm width)
-A different finish (like satin rather than high polish)
-Add flush set diamonds in the shoulders of a ring

Please don't hesitate to get in touch!

Yes! I am happy to source for you a natural or lab created diamond. Please let me know your budget and/or preferences and I can quote you a couple options. I have access to CanadaMark (conflict-free diamonds) and all diamonds come with a certification (like EGL or GIA, etc) so you know exactly what you're buying.

Since I build all my settings from scratch (I don't use molds) my designs can be made to fit a different sized stone than the one pictured.